Customer Service
Our happiness team is always here to help you.
Answers to the most common questions about purchasing
Orders and Shipping
To place an order, browse our product selection, choose the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive a confirmation email with your order details.
Orders can only be modified or canceled if they have not yet been processed or shipped. Please contact our customer service team as soon as possible if you need to make changes. Once an order is in processing or has shipped, we are unable to modify or cancel it.
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the issue. We will assist you in resolving the problem by arranging for a replacement or refund.
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment on our website or through the shipping carrier’s website.
We offer various shipping options, including standard and expedited shipping. The available options and associated costs will be displayed at checkout based on your shipping address.
Delivery times depend on your location and the shipping method selected. Orders are typically processed within 1-2 business days, with delivery times ranging from a few days to a week. You will receive an estimated delivery date when you check out.
Currently, we offer shipping to select international locations. Please check our shipping policy or contact our customer service team to confirm if we ship to your country
Shipping costs vary depending on the shipping method, destination, and weight of the package. Shipping fees will be calculated and displayed at checkout before you complete your purchase.
If your order has not arrived by the estimated delivery date, please check the tracking information for updates. If you still have concerns, contact our customer service team for assistance in locating your shipment.
If you need to change your shipping address, please contact our customer service team as soon as possible. Address changes can only be made if the order has not yet been processed or shipped.
If you need to exchange an item
Returns and Exchanges
At Mobu, you can return products within [number] days of receiving your order. Items must be returned in their original condition and packaging. For detailed instructions and eligibility criteria, please refer to our return policy page.
To initiate a return, contact our customer service team with your order number and the reason for the return. We will provide you with return instructions and a return shipping label if applicable.
Certain items, such as [specific categories, e.g., personalized products, opened electronics], are not eligible for return. Please check our return policy for a full list of non-returnable items.
To exchange an item, please contact our customer service team with your order number and details of the item you wish to exchange. We will guide you through the exchange process and provide instructions on returning the original item.
Return shipping costs may be covered by Mobu if the return is due to a defective or incorrect item. For other returns, the customer is generally responsible for return shipping costs. Please refer to our return policy for more details.
Once we receive and process your return, we will issue a refund to your original payment method. Refunds typically take [number] business days to process, depending on your payment provider.
Items should be returned in their original packaging to ensure they are protected during transit. If you no longer have the original packaging, please contact our customer service team to discuss alternative return arrangements.
To be eligible for a full refund, items must be returned with all original parts and accessories. If any parts or accessories are missing, the refund amount may be adjusted accordingly. Please ensure all components are included with your return.
After initiating a return, you will receive a confirmation email with tracking information if applicable. You can use this tracking information to monitor the status of your return shipment.
If your return request is denied, you will receive an explanation from our customer service team. If you believe the denial is in error or have additional questions, please contact us for further assistance.